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FAQ's

Philadelphia Coach International prides itself on a longstanding history of providing quality services to the area since 1984, during which time the following Frequently Asked Questions commonly arise. In the event that the information you are seeking is not contained within our FAQ section or this site in general, please contact us via phone or email and an agent will respond to your questions promplty.

 


If I have to wait for my car to arrive, will I be billed for my waiting time?

Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).

  • Sedans - receive 30 minutes free on domestic and on international flights.
  • Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
  • Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
  • Mini-vans - receive 30 minutes free on domestic and on international flights.

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How will I know when my car has arrived and who is my driver?

Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.

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What sorts of vehicles may I expect?

All of our cars are new models 2005.

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What is your credit card processing procedure?

Your credit card will not be charged until the day off the service. Prepayments can be arranged online for relatives or friends of the traveler.

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What if I am unable to arrive in time for a reservation "No Show"?

ALL no shows will be charged full rate. To avoid being charged you must:

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If I need to cancel a pick up, what are the requiremients?

All cancellations must be made within 24 hrs prior to your arrival. To avoid being charged you must cancel your reservation within 24 to 12 hours before service time. You must provide confirmation # for each reservation.

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Do you have a Guarantee of Service?

After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

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Where can I find your hourly rates?

Our rates are by the hour (BTH) also known as A/D (as directed).

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